In late 2025, I was building RATS.io, a stock analysis platform with 70+ API endpoints and an 84-page trading dashboard. The stack was FastAPI, Next.js, Supabase, and a lot of Python. I was deep in the weeds of financial data, and I started noticing something interesting.
Every time I talked to small business owners, friends who ran accounting firms, a buddy with a trucking company, my barber, they all described the same problem: they were drowning in operational overhead. Not the work they started their business to do, but the emails, the scheduling, the invoicing, the compliance paperwork, the customer follow-ups.
And when I looked at what software existed for these industries, it was either generic horizontal tools that did not fit, or expensive enterprise solutions designed for companies with 500+ employees. The small business with 5-50 people? Largely ignored.
That was the lightbulb moment. AI had gotten good enough to handle these operational tasks autonomously. And the infrastructure to build AI products had been commoditized. The only thing missing was someone willing to build purpose-built AI for industries that big tech ignores.
Why 21 Verticals Instead of One
The conventional wisdom in startups is to pick one market, dominate it, then expand. There is good logic behind this. Focus matters. But I had a different thesis.
When I mapped out what each vertical needed, a pattern emerged. Every single one needed the same core capabilities:
- Multi-agent AI with industry-specific personas
- SMS, email, and voice communication
- Compliance rules specific to the industry
- Billing and subscription management
- Knowledge base for business-specific documents
- Client relationship tracking
The 80% was shared. The 20% was industry-specific. If I built a shared platform for the 80%, I could launch a new vertical by writing a YAML configuration file that defined the 20%: agent personas, compliance rules, workflows, and brand identity.
This meant instead of building one company and spending years expanding, I could build the platform once and deploy it across 21 industries in months. Each vertical would be a real product with its own domain, landing page, agent team, and go-to-market strategy. But underneath, they would all run on the same engine.
The Build Timeline
Started building the core platform. Multi-agent orchestrator, supervisor agent, capability registry. Chose Claude as the AI backbone for its reliability and instruction-following. Chose Supabase for the database, Stripe for billing, Resend for email, Twilio for SMS and voice.
Built the vertical registry system. Each vertical defined in a YAML config file with agent personas, compliance rules, pricing tiers, brand identity, and workflow definitions. Created the first vertical config: FirmFlow for accounting firms.
Launched FirmFlow.ai as the first live vertical. Built the landing page generator that creates static HTML sites for each vertical. Started building TruckFlow as the second vertical to prove the platform could serve radically different industries.
TruckFlow went live with full dispatch, compliance, and fleet management capabilities. Built the sales engine: AI-powered outbound email sequences, prospect management, and automated response handling. The same sales engine works across all verticals.
Deployed all 21 vertical landing pages. Each one has its own domain, SEO content, and brand identity. Started processing real payments through Stripe. Loaded 418 prospects into the TruckFlow sales pipeline.
Full platform deployed on Railway. Sales engine sending outbound emails, processing inbound replies with AI, and managing prospect state automatically. Blog content going up across verticals for SEO. Building toward first paying customers.
What We Learned
1. The YAML-Driven Architecture Works
Our bet that verticals could be defined mostly in configuration paid off. Each vertical's YAML file defines its agent personas (names, expertise, communication style), compliance rules (what regulations apply, what checks agents must perform), workflows (intake, scheduling, billing sequences), and pricing (Stripe product IDs, tier limits). The platform reads the config and instantiates the right agents, rules, and workflows automatically.
2. Industry Compliance Is the Real Moat
Any developer can build a chatbot. But building an AI agent that correctly enforces DOT Hours of Service regulations, or knows when a CPA firm needs to send an engagement letter, or tracks IRS deadlines across 200 clients? That requires deep domain knowledge that cannot be prompt-engineered in an afternoon. Our compliance engine is the hardest part of the platform to replicate, and the most valuable part to customers.
3. Go-to-Market Is Per-Vertical
Even though the platform is shared, each vertical has its own go-to-market strategy. TruckFlow sells through cold outreach to small carriers. FirmFlow sells through CPA professional networks. CutsBot will sell through walk-in conversations. The product is a platform, but the sales motion is vertical-specific. This is the right trade-off: shared engineering, specialized sales.
4. SMS Is the Killer Channel
We expected email to be the primary communication channel. We were wrong. For industries like trucking, salons, and veterinary, SMS is king. Drivers, pet owners, and salon clients do not check email regularly. But everyone reads their texts. Our SMS agent interactions have 10x the response rate of email.
5. Small Businesses Buy Different
Enterprise SaaS sells through demos, pilots, and procurement processes. Small businesses buy through word of mouth, Google searches, and "can I try it right now?" experiences. Our self-serve signup with a free trial converts better than any sales call. The landing page to checkout pipeline matters more than the sales team.
Where We Are Going
Right now, TruckFlow and FirmFlow are our most developed verticals. The platform is live and processing real transactions. Our sales engine is sending outbound emails and handling responses automatically.
Over the next 12 months, we plan to:
- Activate 5 more verticals with full agent teams and live customers (BriefFlow, TaxBolt, ClosingBot, AuditBolt, HardHatBot)
- Build voice capabilities so agents can answer phone calls, not just SMS and email
- Launch the partner program for industry experts who want to operate a vertical with our technology
- Hit $10K MRR across all active verticals
The long-term vision is 21 profitable vertical AI businesses running on one shared platform, each serving an underserved industry, each operated by a small team (or a partner), and each generating real revenue from real customers who could not afford this capability before AI made it possible.
The Thesis
The biggest opportunity in AI is not building better tools for tech companies. It is bringing AI to the millions of small businesses in industries that Silicon Valley has never cared about.
That is what Barrett Agentic is building. One platform. Twenty-one industries. AI that actually runs your business.
Interested in Partnering?
We are looking for industry experts, early adopters, and investors who share our vision of AI for every industry.
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